FREQUENTLY ASKED QUESTIONS

​How do I request Services?

Please fill out the contact form below with your service name and relevant details. One of our team members will reach out to get in touch.

 

How can I get a letter of support?

We are happy to provide letters of support for grant applications.  Please email your requests to seqtech@louisville.edu.  Please include your name, type of application you are submitting, the title of your proposal, the core services you will be requesting, and a brief description of your project.  

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How do I submit samples?

We ask that all customers please submit samples through our PPMS-Louisville system. If you are a new customer, you may need to register for an account. Once you have registered, we will approve your account, and you will need to link a speedtype to your account before you can submit any projects. After submission, we will review your project and generate an ID number for you.  After you have a project number and have completed and uploaded an electronic manifest, you may bring your samples to our lab anytime M-F 9:30-4pm.  Please include a paper copy of the manifest with the project number written on it.

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How should I ship my samples?

All projects must be requested and approved through the PPMS system prior to shipping any samples. Please refer to the “Sample Shipping” document available in the Documents section of PPMS for detailed guidance.

Packaging Requirements:

• Sample tubes and/or plates should be securely sealed to prevent leakage.

• All items should be clearly labeled and easily identifiable.

• Place samples in a secondary container such as a box, sealable bag, or 50 mL conical tube for added protection.

Shipping Guidelines:

• If possible, ship samples overnight on dry ice. Ice packs may be used for DNA samples.

• UPS is the preferred carrier, as we frequently experience delays with FedEx.

• To avoid weekend delivery issues, we strongly recommend shipping Monday through Wednesday.

• Ensure there is sufficient dry ice to account for any potential delays.

Documentation:

• Include a printed copy of your sample manifest inside the shipment.

• The manifest must indicate your assigned project number.

 

Ship all samples to the following address:

 

Elizabeth Hudson

University of Louisville STC 

319 Abraham Flexner Way

HSC-A, Room 603 

Louisville, KY 40202 

(502) 852-4996 

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